FAQ

Dispatched within 24–48 working hours, then 3–7 working days anywhere in India. That is one window for the whole country — we would rather quote the honest outer edge than a metro-only number you then wait past.

Free on orders of ₹749 and above. Below that it is ₹150, shown at checkout before you pay. Prices include GST and there is nothing extra on delivery.

A tracking link reaches you by email and WhatsApp within 24 hours of dispatch. If it is still showing nothing 48 hours later, message us — we would like to know before you have to ask.

Yes, free, any time before dispatch. Message us on WhatsApp with your order number and the new address. Once the parcel is with the courier we cannot redirect it.

Couriers normally try three times — keep your phone reachable, since most failed deliveries in India are failed phone calls rather than failed addresses. If the parcel comes back to us you can have it sent again for ₹150, or take a refund of the order value.

We replace it or refund you in full. You do not need to chase the courier — that is our job, not yours.

Not yet.

Full detail is in our Shipping Policy.

No. Tejora is prepaid only — UPI, cards, net banking and wallets. It is what lets us dispatch faster, keep shipping free at ₹749, and refund straight back to your account instead of chasing bank details.

Payments are handled by our payment gateway. We never see or store your card details.

No. Prices include GST, and shipping is shown before you pay. There are no handling or packing fees.

No — we do not accept change-of-mind returns, including for size or style. Please check the measurements on the product page, and message us on WhatsApp before ordering if you are unsure. We would much rather answer that first.

Tell us within 7 days with an uncut unboxing video and we will replace it, refund you in full, or issue a voucher — your choice, nothing deducted.

It is the only way we can tell a real transit problem from one that isn’t, and it means we approve genuine claims in a day. Please start recording before you open the packet.

The 60-day Anti-Tarnish Promise covers it. Send a photo, no video needed. A ₹150 handling fee applies to a replacement — or take a full-value voucher instead and the fee is waived.

Free, any time before dispatch.

5–7 working days after approval, back to the account you paid from.

Full detail is in Claims & the Promise.

It shouldn’t. If it does within 60 days, we replace it.

Yes. Water is fine, chemistry is not — rinse after the pool, and perfume before jewellery.

316L stainless steel — hypoallergenic, and safe for sensitive skin.

Between costume and fine jewellery. Not plated brass, not solid gold — a steel core with real 18K gold PVD, built to last years rather than weeks.

No. 18K gold PVD over 316L steel, and we would rather say so than imply otherwise.

Wipe it dry, keep it in the pouch, skip the polish and the ultrasonic cleaner. There is more on the Care & Guarantee page.