Wear it for 60 days. If it tarnishes, we replace it.
Every Tejora piece is a 316L stainless steel core, finished in 18K gold PVD for colour and e-coated over that for water. It is built not to fade. If yours does, within 60 days of delivery, send us a photo and we will replace it.
What the promise covers
- Coating that fades, dulls, discolours or wears through
- Tarnishing, spotting, or green marks on your skin
Under normal everyday wear — which includes showering, washing your hands, sweating through a workout, getting caught in the rain and swimming.
What it does not cover
- Scratches, dents and knocks — the coating is tough, but it is not armour
- Chains stretched, snapped or bent by force
- Loss, theft, or a piece left somewhere
- Perfume, hairspray or deodorant sprayed directly onto the piece
- Long soaks in chlorinated or salt water, and contact with bleach, acids or drain cleaners
- Silver or jewellery polish, chemical dips, and ultrasonic cleaners — these strip the coating by design
Short version: water is fine, chemistry is not. Swim in it; just rinse it after, and put your perfume on before your jewellery.
How to claim
Send a photo of the piece and your order number to support@tejoraradiance.in, or on WhatsApp to +91 91801 50819. No unboxing video needed for a tarnish claim. We reply within one working day.
If it is covered, we send the same piece again. A ₹150 handling fee applies, which covers getting the replacement to you.
If that piece is no longer available, you choose: another piece of the same value, or a voucher for the full amount, valid for a year. Choose the voucher and the ₹150 is waived.
The promise runs for 60 days from the delivery date, applies to the original buyer, and is limited to one replacement per piece. It sits alongside your rights under the Consumer Protection Act, 2019 and does not replace them.