Shipping policy
We ship anywhere in India. Orders leave us within 24–48 working hours and reach you in 3–7 working days. Shipping is free on orders of ₹749 and above.
Where we ship
All states and union territories of India, to any address a courier can reach — home, office or PIN-coded pickup point. We do not ship outside India yet.
What shipping costs
- Orders of ₹749 and above — free.
- Orders below ₹749 — ₹150 flat.
The exact amount is shown at checkout before you pay. There is nothing else to pay on delivery: prices include GST, and there are no handling or packing charges.
When your order is dispatched
Within 24–48 working hours of the order being placed. Working hours are Monday to Saturday, 10 am–6 pm IST, excluding public holidays. An order placed late on a Saturday is normally packed on Monday.
How long delivery takes
3–7 working days after dispatch, anywhere in India. That is one window for the whole country — we would rather quote you the honest outer edge than a metro-only number you then wait past. Remote PIN codes, strikes, floods and festival backlogs can push it out; if that happens to your parcel we will tell you rather than wait for you to ask.
Tracking your order
You get a tracking link by email and WhatsApp within 24 hours of dispatch. If the link is still showing nothing 48 hours later, message us — that usually means the parcel has not been scanned in, and we would like to know before you do.
Changing your address
Free, any time before dispatch. Message us on WhatsApp with your order number and the new address and we will update it. Once a parcel is with the courier we cannot redirect it.
If nobody is home
Couriers normally attempt delivery three times. Please keep your phone reachable — most failed deliveries in India are failed phone calls, not failed addresses.
If all attempts fail and the parcel is returned to us, we will contact you. You can have it sent again for a ₹150 re-ship charge, or take a refund of the order value; the original shipping charge, if any was paid, is not refunded on a returned-to-sender parcel.
If the parcel came back because of a wrong or incomplete address that we entered, the re-ship is on us.
If a parcel is lost or damaged in transit
We replace it or refund you in full. You do not need to chase the courier — that is our job, not yours. Tell us and we will take it from there.
For a parcel that arrives damaged, opened, or with something missing, please see Claims & the Promise — there is a 7-day window and we will need your uncut unboxing video.
Payment
Tejora is prepaid only — UPI, cards, net banking and wallets. We do not offer Cash on Delivery. Prepaid is what lets us dispatch faster, keep shipping free at ₹749, and refund straight back to your account instead of chasing bank details.
Packaging
Every piece ships in its anti-tarnish pouch inside a sealed, tamper-evident outer packet. If the packet reaches you already open or resealed, please do not accept it — and if you have, record the unboxing anyway and tell us the same day.
Talk to us
Email support@tejoraradiance.in or WhatsApp +91 91801 50819, Monday to Saturday, 10 am–6 pm IST. We reply within one working day.
Tejora, 472/7, Balaji Arcade, 2nd & 3rd Floor, A.V.S. Compound, 20th L Cross Road, AVS Layout, Ejipura, Koramangala 4th Block, Bengaluru, Karnataka 560095.
Last updated 1 September 2026.