Refund policy
Tejora is prepaid and we do not take pieces back because you changed your mind. What we do take seriously: if an order arrives wrong, damaged or short, tell us within 7 days and we make it right; if a piece tarnishes within 60 days, we replace it.
What we do not accept
Change-of-mind returns, including for size, fit, colour or style. Please check the measurements on the product page, and message us on WhatsApp before ordering if you are unsure — we would much rather answer that first than have a piece come back.
Pieces are worn on the body, and we would not resell a returned one to somebody else. That is why the answer here is a flat no rather than a maze of conditions.
Wrong, damaged or missing — the 7-day claim
If your order arrives damaged, is not what you ordered, or something is missing from the parcel, tell us within 7 days of delivery.
We will need an uncut unboxing video that starts before the sealed packet is opened and runs without a break through to the piece in your hand. Please also send photos of the packet and the piece, and your order number.
Once a claim is approved you choose — a replacement, a full refund, or a voucher for the full value. Nothing is deducted, and the shipping on a replacement is on us. We aim to decide within one working day of receiving the video.
Why the video
It is the only way we can tell a genuine transit problem from one that isn't, and it is what lets us approve real claims in a day instead of asking you to post the piece back and wait three weeks. Please start recording before you open the packet — a video that begins after the packet is open cannot be used.
The 60-day Anti-Tarnish Promise
Every Tejora piece is a 316L stainless steel core, PVD-coated for colour and e-coated over that for water. It is built not to fade. If yours does, within 60 days of delivery, send a photo and we will replace it. No unboxing video is needed for a tarnish claim.
What the promise covers
- Plating that fades, dulls, discolours or wears through
- Tarnishing, spotting, or green marks on your skin
Under normal everyday wear — which includes showering, washing your hands, sweating through a workout, getting caught in the rain, and swimming.
What it does not cover
- Scratches, dents and knocks — the plating is tough, but it is not armour
- Chains stretched, snapped or bent by force
- Loss, theft, or a piece left somewhere
- Perfume, hairspray or deodorant sprayed directly onto the piece
- Long soaks in chlorinated or salt water, and contact with bleach, acids or drain cleaners
- Silver or jewellery polish, chemical dips, and ultrasonic cleaners — these strip plating by design
Short version: water is fine, chemistry is not. Swim in it; just rinse it after, and put your perfume on before your jewellery.
How a tarnish claim works
Send a photo of the piece and your order number to support@tejoraradiance.in or on WhatsApp to +91 91801 50819. We reply within one working day.
If it is covered we send the same piece again, with a ₹150 handling fee that covers getting the replacement to you. If that piece is no longer available you choose: another piece of the same value, or a voucher for the full amount, valid for a year. Choose the voucher and the ₹150 is waived.
The promise runs for 60 days from the delivery date, applies to the original buyer, and is limited to one replacement per piece.
Cancellations
Free, any time before dispatch — message us with your order number. Once a parcel is with the courier it cannot be cancelled; wait for it to arrive and talk to us then.
Refunds
Approved refunds go back to the account you paid from within 5–7 working days. We do not refund to a different account, and we do not need your bank details — the payment gateway reverses the original transaction.
Because Tejora is prepaid only, there is no COD refund to arrange and nothing to collect.
Talk to us
Email support@tejoraradiance.in or WhatsApp +91 91801 50819, Monday to Saturday, 10 am–6 pm IST. For a complaint you feel has not been resolved, write to contact@tejoraradiance.in.
Tejora, 472/7, Balaji Arcade, 2nd & 3rd Floor, A.V.S. Compound, 20th L Cross Road, AVS Layout, Ejipura, Koramangala 4th Block, Bengaluru, Karnataka 560095.
These terms sit alongside your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and do not replace them. Last updated 1 September 2026.